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Home > Return & Warranty Policy
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RETURN & WARRANTY POLICY
1.0 Returns, Exchanges & Cancellations
1.1 Before returning any merchandise, please make sure that the merchandise SATISFIES ALL OF THE FOLLOWING CONDITIONS:
- All merchandise must be undamaged and unopened in its original packaging and condition. No returns or exchanges will be allowed if the original manufacture seal has been broken.
- All merchandise DOES NOT contain any electrical or electronic parts or functions.
- All merchandise was received by the customer within one week. If longer than one week, the items cannot be returned or exchanged. No exceptions.
1.2 For all qualified exchanges, customer must pay shipping both ways.
1.3 For all qualified returns/cancellations, there is a 20% restocking/processing charge. Shipping costs are not refundable. Only store credit will be issued for returns. 1.4 Wow Hobbies works on an honor system in order to expedite service. For USA located customers, lower valued replacement parts (not helicopters) for "Dead-on-Arrivals" are shipped in advance. A postage prepaid envelope will be included with your advance replacement so you can send the defective parts back. For international customers, we do not advance parts that cost over $10 retail. Customer has the right to dispute an order but please keep in mind that we closely track the history of each account. Excessive claims will adversely affect your account. Please trust us and do not file a dispute until you give us enough time to resolve an issue. We reserve the right to freeze an account and prevent it from making future purchases. 1.5 Before shipping any qualified returns, please make sure that you first obtain a Return Merchandise Authorization Number (RMA#) by emailing us at sales@wowhobbies.com and providing us with the following information:
- Your invoice number
- The date of your initial email claim
- Your name, address, phone and email
- The quantity and merchandise to be returned
- The reason for your return
Upon receiving your emailed RMA#, put the returning merchandise in a shipping box and write the RMA# on the outside of the box. Ship the returning merchandise, freight prepaid, to the address provided by our email. Please follow our return policy carefully, as failure to do so will result in the refusal of your package.
2.0 “No Dead-on-Arrival” Guaranty / Warranty
2.1 Please do not launch the helicopter for its maiden flight out of the box without the held-down or tied-down bench test- especially after it has been through shipping vibrations. For a micro or small helicopter, you must first hold the helicopter's landing skid (be careful not to touch the main gear) and test the helicopter functions in your hand. For a medium to large size helicopter (250 size or larger), you must tie down your helicopter to a heavy fixture and test fly it with a few battery cycles. Once a helicopter has been crashed, the "No Dead-on-Arrival" guaranty will be void, because we will not be able to distinguish whether the malfunction is due to operator error or manufacturer defect.
2.2 It is the customer's responsibility to make sure all screws are secured with Loctite. RC manufacturers do not consistently use Loctite on all screws. It is the operator's responsibility to ensure the safety of the aircraft around people, so please double check for any loose or damaged parts before flight.
2.3 All Wow Hobbies products carry a "No Dead-on-Arrival" guaranty. Due to the nature of this hobby, claims must be made within 24 hours of receipt by the customer (initial email claim) in writing via the "Contact Us" section on our website. Phone calls or verbal notices do not constitute as a report.
2.4 If a product manufacturer provides warranty, then the customer must directly contact the manufacturer's service center for warranty service. Under no circumstance is Wow Hobbies obligated to exchange the products (even if it's just purchased) or to handle the warranty directly or indirectly for the manufacturers.
2.5 Will Call (in-store pickup) customers have the privilege of seeing a live test flight of their newly purchased helicopter. Since there is no shipping involved, the "Dead-on-Arrival" CANNOT be claimed. Since we do not offer technical support, our staff will not be responsible in diagnosing any helicopter problems. Our sales staff may be able to recommend possible parts that you may need for upgrades or repairs.
2.6 We do not offer helicopter or parts repair services.
2.7 Before shipping any qualified returns for Wow's "No Dead-on-Arrival" Guaranty, please go through our RMA process (please refer to Section 1.5).
3.0 Shipping Damages and International Shipments
3.1 If you are worried about shipping damages, we recommend that you purchase insurance during checkout.
3.2 If shipping damage occurs, report the damage to the driver immediately and notify us via email (sales@wowhobbies.com). Keep all original packaging material and provide us with photos if possible.
3.3 For international shipments, Wow Hobbies is not responsible for possible delays or imposed duties.
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