Return & Warranty Policy
Before returning any merchandise, please make sure that THE MERCHANDISE SATISFIES ALL OF THE FOLLOWING CONDITIONS AND PROCEDURES: If you have an excellent history or purchase record with us, we usually sent advanced replacement parts with a postage prepaid envelope for you to return the defective/wrong parts for USA locations.
1. All merchandise with any electrical or electronic parts or functions are not returnable.
2. All merchandise are not returnable unless the factory will accept the return.
3. All merchandise must be undamaged and unopened in their original packaging and condition. No credit or replacements will be allowed if the original manufacture seal has been broken.
4. To claim any shipping damages, we recommend that you purchase insurance at the time you checkout. Call the shipping company (UPS, FEDEX or USPS) and file for a claim immediately if shipping damage occurs.
5. There is a 20% restock charge on all qualified returns. Shipping costs are not refundable. Customers will pay the shipping costs to the Wow Hobbies warehouse. Wow Hobbies will pay the shipping costs to the customer. Items received by customers over one week are not returnable, no exceptions.
6. Wow Hobbies works on a honor system to expedite the service. For USA located customers, most replacement parts (not helicopters) for dead on arrivals are shipped in advance with a postage prepaid envelope for you to send the defective parts back. For international customers, we do not advance parts that cost over $10 retail. Customer has the right to dispute an order but please keep in mind that the honor system will no longer be in effect since the trusting relationship has been broken for both parties. We will then follow our return procedure which requires the customer to send the parts in first before a replacement can be sent. We also reserve the right to freeze an account and prevent it from future purchases. Please trust us and do not file a dispute which would drastically increase our work load until you have given us a chance to make the situation right for you.
7. Before shipping any qualified returns, please make sure that you first obtain a Return Merchandise Authorization Number (RMA#) by emailing us at
sales@wowhobbies.com and providing us with the following information:
* Your name, address, phone and email
* The invoice number and the date of your email
* The quantity and merchandise to be returned
* The reason for your return
8. Upon receiving our authorizing email, put the returning merchandise in a shipping box and write the RMA# on the outside of the box.
9. Ship the returning merchandise, freight prepaid, to the address provided by our email. Failure to follow our return policy will result in the refusal of your package. To expedite returns, we highly recommend that you read our return policy carefully before emailing us or shipping any returns.
10. All products carry a guarantee for no dead on arrival by Wow Hobbies. Due to the nature of this hobby, no warranty is implied passed 24 hours of receipt by the customer. All dead on arrival must be reported within 24 hours of receipt in writing through the Contact Us section of our website. Phone calls and verbal conversation do not constitute as a report. Please tie down your helicopter to a heavy fixture and test fly it with a few batteries. Once the helicopter has been crashed, we will not be able to distinguish if it is operator's or manufacturer's fault, therefor it will void the no dead on arrival guarantee. Please do not launch the helicopter for its maiden flight out of the box without the bench test especially after it has been through shipping vibrations. For 400/450 or larger helicopters, it is the customer's responsibility to make sure all screws are Loctite, as not even name brand RC manufacturers guarantee Loctiting the screws. It is the operator's responsibility to ensure the safety of the aircraft around people, so please double check for any parts damage before flight. Some products where manufacturers implies there is a warranty then the manufacturer shall be solely responsible to service the product directly with the customer. Customer is responsible to deal directly with the manufacturers to obtain that warranty. In no circumstance that Wow Hobbies is obligated to handle the warranty directly or indirectly for the manufacturers.
Thank you