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We want to hear from you! Contact us with any comments / questions through our email form provided above.
Wow Hobbies has been around in the hobby industry for more than 3 years and our satisfied customer base is over 30,000 strong. Please checkout our 5-star Google rating before making your purchase and start building a trusting relationship with your helicopter/parts supplier.
Due to the high risk of lost packages, all helicopters and parts over $100 are shipped with "signature required," which means you need to be home to sign for the package. If you are not home during delivery, a tag will be left at your door and you will need to contact USPS/Fedex to pick it up at the station. If you are not going to be home and you wish to waive the signature requirement then you will be taking full responsibility if the package is lost.. To waive the signature, you may enter the exact phrase "Pls waive signature & I will be responsible for lost package" in the COMPANY NAME box in your ship to profile/account below your First and Last Name.
Showroom & Will Call Hours:
Mon 8:30AM - 11:30AM PST
Tu - Fri 9:00AM - 5:00PM PST
Sat 9:00AM - 4:30PM PST
Sun CLOSED
Showroom & Warehouse Address:
2140 W. Chapman Ave., Ste.211 (2nd Level), Orange, CA (USA)
Wow Hobbies
2140 W. Chapman Ave. Ste. 211
Orange, California 92868
USA
* Please complete your order online before you arrive so we can expedite your order. Last minute orders can be purchased from one of our 5 on-site check-out stations but there will be a much longer wait time.
Phone Sales & Shipping Hours:
Mon - Fri 9:00AM - 5:00 PM PST & Sat 9:00AM - 4:30PM PST
Email: sales@wowhobbies.com
Phone: 714-939-7895 (Please do not call for technical support - See Below)
Fax: 714-939-6196
* Please call for recommendations for a helicopter, parts or upgrades.
* Please call if you are having trouble with our checkout system.
* Please call if you have any questions regarding your order.
* Please do not call for Technical Support, Returns, and Phone Orders. Please click on "Contact Us" to send us a message with your invoice number. You will receive a response from our technical staff within 24-48 business hours.
* Please do not call for Horizon (BLH / EFLH) or Align (AGN) support. For these parts and these parts only, call the manufacturers directly for warranty support (Horizon: 800-338-4639, Align: 562-598-4700).
Due to the nature and the length of technical consultation time, we are not be able to give phone support under any circumstance. Please do not ask and do not abuse this policy.
For service technical assistance and customer service, please submit the order# of the product that you have purchased here. Please keep in mind that due to the large number of service requests, we are unable to support products not purchased from Wow.
Repairing and setting up a helicopter is a long learning process. Wow Hobbies has more than 30,000 customers and obviously we are unable to teach everyone this hobby over an extended period of time. If it is a new purchase we will help to get your unit running but after that please go to the forum to learn this hobby. For the exploded diagram of your heli, please go to http://www.walkera.com/en1/download.jsp Due to the volume of services needed, we are setup online to help the best we can. However, email response time may not be quick enough to immediately resolve your issue(s). Please go to http://www.rcgroups.com/micro-helis-42/ or the following thread for quick 24/7 discussion and help. If you have purchased this helicopter and it is not a dead on arrival, we recommend that you learn the repair side of this hobby by joining www.rcgroup.com and searching for the correct model in the micro helicopter section. Some of the most common helicopter problems include stripped tail drive gears or main gears after the main blades have scraped the ground, low battery, bad battery and off-balanced blades which need to be balanced even when they are new. It is important to know when you first receive your helicopter that you must tie it down to a heavy fixture and test fly it with a few batteries. If you just immediately launch it without bench testing and end up crashing it or scrap the blades on the ground, we will not be able to identify if it is the manufacturer's fault or pilot error. Carelessness to bench test the heli before its maiden flight, especially after shipping, will void all your defective claims. Helicopter warranty is only good on the day you receive it. RC manufacturers such as Horizon, Great Plane, CopertX and Walkera all have the same one day warranty due to the nature of this hobby. RC helicopters are precision machines and they are much more likely to get damaged in a crash or blade tip, so please do not treat them as toy helicopters. The following links will help you tremendously to learn the repair side of this hobby.
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