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INTRODUCTION
Wow Hobbies' California Facility is home to Wow's state-of-the-art Super Showrooms and adjacent warehouses/offices, totaling over 31,000 sq. ft. Here you'll find the largest USA-based inventory of some the hottest brands and models including Walkera, E-flite, Align & CopterX helicopters. Our inventory is replenished by regular ocean containers which are further supplemented by daily air freight services. With specialists in the most prominent helicopter brands, Wow's staff of 18 includes many technicians and test pilots who are uniquely qualified to bring you the best in RC helicopter performance and reliability. Only a fraction of helicopter models from each manufacturer survive our uncompromised evaluation process. From basic structure, configuration and materials to flight characteristics, reliability, serviceability - Wow is dedicated to bringing you the best value & performance. Many of our returning customers are in constant need of additional options and upgrades. Not only do we carry a diverse collection of third party upgrades, but Wow's Research & Development Group is also a prolific developer of premium parts and components including some of the industry's leading brushless motors. Wow's overseas operations include a second warehouse and quality control center in Shenzheng, China, just a short drive from Walkera Headquarters and our own motor/electronics factories in Guangchou, China. These resources are key to efficient and cost effective development, manufacturing and distribution. Staffed by experienced specialists in their respective fields, Wow strives to provide cutting edge RC helicopter technology with the best quality, value and service.
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Showroom & Will Call Address:
2140 W. Chapman Ave. Ste.211
Orange, CA 92868
United States
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Showroom & Will Call Hours:
Mon 8:30AM - 11:30AM PST
Tu - Fri 9:00AM - 5:00PM PST
Sat 9:00AM - 3:45PM PST
Sun CLOSED
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* For verification purposes, please be prepared to show your ID and the Credit Card used to make the payment.
* Please complete your order online before you arrive so we can expedite your order. Last minute orders can be placed at our checkout stations but there may be a much longer wait time.
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Email: sales@wowhobbies.com
Phone: 714-939-7895 for sales only
(Please use emails and do not call for technical support / RMA / Shipping)
Fax: 714-939-6196
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Phone Sales & Shipping Hours:
Mon - Fri 9:00AM - 5:00 PM PST
Sat 9:00AM - 3:45PM PST
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* Please call for Sales & Shipping Inquiries only.
* Please do not call for Technical Support, Returns, and Phone Orders. Instead, email us or use our "Contact Us" form. You will receive a response within 24-48 business hours.
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DIRECTIONS TO OUR STORE
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We understand that a pre-requisite to good quality control is experience, and many of our technicians have been involved in the field of electronics manufacturing for 20 to 40 years. Our Shengzheng Quality Control Center is the initial gateway for all imported helicopters and parts. Defective components are weeded out from each shipment before they are even shipped to our California Warehouse. Upon receiving your order, a helicopter is pulled from our California Warehouse shelf. All required upgrades are completed before a final round of quality assurance involving a hover test, an in-flight gyro check and a multi-point inspection of parts/mechanisms. Wow's QA sticker on each helicopter box identifies specific upgrades/features and certifies the final inspections. Parts orders are double or triple checked for accuracy and all helicopters are protected by Wow's No DOA (No Dead-On-Arrival) guarantee which needs to be reported (via "Contact Us" or email) within 24 hours of receiving the helicopter.
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TRUSTING RELATIONSHIP
We normally 1st class air advanced replacement parts to any USA location if you have received a defective part or helicopter, provided the account is in good standing. Customers who do not trust our store and rush to file dispute (which drastically increases our work load) without giving us a chance to make things right, would break that mutual trust relationship and force us to enforce our policy. In such an occurence, we will not be able to send any advanced replacement parts until we receive the parts back and we also reserve the right to refuse future services by freezing the account from further purchases. Wow Hobbies has been in the hobby industry for more than 3 years and our satisfied customers base is over 30,000 strong. Please checkout our 5 star Google rating before making your purchase and start building a trusting relationship with your helicopter/parts vendor.
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VALUE
Wow keeps a close eye on all competing vendors including online stores, local hobby shops and overseas suppliers - comparing prices, shipping, taxes and other key factors. We charge no sales tax on all orders with the exception of shipments to California. As one of the largest RC helicopter distributors in the U.S., Wow has the best leverage to lower prices. And as a developer and manufacturer of parts and upgrades, we are able to pass on additional savings.
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CUTTING-EDGE UPGRADES
In addition to original factory upgrades, Wow also offers more advanced proprietary upgrades directly from our own R&D and factories. Always one generation beyond factory stock technology, our motors, escs, blades and batteries are of superior designs with premium quality components. Multiple weekly shipments arriving at our California Warehouse combine with high sales volume to improve availability and turn-over so you get the most up-to-date helicopter versions and upgrades.
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ORDER PROCESSING, PACKAGING & SHIPPING
Many dealers don't have items in stock after you have already made your payment. Wow's implementation of real time inventory means if you can "Add to Cart", we should have it in stock. To prevent shipping damage, we pay special attention to packaging helicopter and parts. Each helicopter box is suspended inside a separate protective outer box and vulnerable parts are properly packed and placed. Wow has one of the fastest and lowest shipping rates in the industry. All orders placed before 9AM Pacific Time are processed and shipped out the same day and orders received after 9AM are shipped out the next business day. Because of a large international client base, Wow is also experienced in optimizing international and express shipments to minimize costs and shipping time. For more expensive helicopters and components, we encourage you to use Wow's in-house insurance option when specifying your shipping method. After all, you don't want to deal with the trouble of a damaged shipment. At about $6.70, the fastest and most cost effective way to ship parts is by USPS Priority Mail, which usually gets to continental U.S. customers within 1 to 3 working days. To expedite your shipment, we make daily trips to both Fedex and the U.S. Postal Service. Fedex Ground is often used on helicopter packages and they usually arrive in the Continental US within 2 to 5 working days. When you shop at Wow, parts will arrive up to 10 days earlier than orders from Chinese or Hong Kong dealers, which risk long U.S. Customs inspection delays, additional import taxes and inconvenient services.
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PURCHASING CONDITIONS, RESTOCK CHARGES, RETURNS & EXCHANGES
If for any reason an order needs to be canceled, there will be a 20% restocking/processing charge once the order is in our system. After an order has left our warehouse there are no cancellations, returns or exchanges allowed. Please properly research the items that you are purchasing and take into consideration your level of piloting and experience in working with tools and/or upgrades. To cancel an order, placed before 9AM PST, please call before 12PM PST on the same business day. Any orders placed after 9AM PST, please call before 12PM PST of the following business day day. Although all Wow Hobbies parts and upgrades have been meticulously developed and tested for compatibility, performance and reliability, results may vary depending on your existing versions of stock helis and parts. Even with the same model and version of helicopter or parts, there are different production batches and timing and quality variances. To perform at a higher level (e.g. higher head speed with an upgraded motor), your helicopter will need to be in perfect balance because any vibrations are magnified.
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CUSTOMER SERVICE & TECHNICAL SUPPORT
To reduce defective products, we are one of the few vendors that consistently test all individual hobby quality helicopters over $80 before they are shipped to you from California. Obviously, we can not open the seal on certain brands such as Align and E-flite helicopters because they are warrantied by the manufacturer. Helicopter problems which we can not detect are often related to (1) shipping damage (e.g. Something came loose because the box was dropped by Fedex.), (2) incompatible setup on your transmitter (e.g. You did not purchase the helicopter with a transmitter and the setup does not match.), (3) incompatible pilot experience (e.g. You are a beginner pilot and you have bought a helicopter that's too advanced for your level of flying.), or (4) intermittent problems that can not be repeated in a normal flight test. Our friendly staff and hobby savvy technicians are ready to help you answer any questions. You can reach Wow's technical support via the "Contact Us" section of this website or you can email us at sales@wowhobbies.com. Please include the order number, a brief description of the problem so that we can track and document your request in our automated system and allow 24 to 48 hours turn around response time. Sheer volume & slim margins prohibit us from offering technical service on the phone. Our phone service only supports simple sales and shipping related calls (714) 939-7895.
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PRODUCT & STORE REVIEWS
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